We are looking for a professional and patient-friendly Guest Relations Executive to ensure a positive experience for patients and their attendants throughout their hospital visit.
Key Responsibilities:
- Welcome and assist patients and visitors with a courteous and skilled approach.
- Address patient queries, concerns and feedback promptly.
- Coordinate with doctors, nursing staff, billing and other departments to ensure smooth patient flow.
- Assist patients with appointments, OPD visits and hospital services.
- Handle patient grievances and escalate issues to the concerned team when required.
- Conduct patient follow-ups and collect feedback to improve patient satisfaction.
- Maintain proper records of patient feedback and complaints.
Requirements:
- Prior experience in a hospital is mandatory.
- Excellent communication and interpersonal skills.
- Patient-friendly attitude with strong problem-solving abilities.
- Good coordination and customer service skills.
- Basic computer knowledge.
- Presentable, confident and professional.
Interested candidates with relevant hospital experience may share their updated resumes.