Customer Service Executive - E-Commerce Voice Process | Indore, Madhya Pradesh | Work from Office
Job Overview
We are hiring Customer Service Executives for an e-commerce voice process in Indore. Graduates with valuable communication skills are welcome to apply. Freshers can apply, and candidates with at least 6 months of documented sales experience may be eligible for a higher salary package.
Key Responsibilities
- Handle customer calls and assist customers with their queries.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer concerns professionally and efficiently.
- Maintain clear communication and deliver a positive customer experience.
- Follow company guidelines and maintain service quality standards.
Eligibility Criteria
- Graduation is mandatory.
- Freshers are eligible to apply.
- Candidates with at least 6 months of documented sales experience may be eligible for the experienced salary package.
- Good communication skills are required.
- Candidates must be comfortable working in rotational shifts.
- Immediate joiners are preferred.
Salary Details :
- For Freshers: CTC: Rs. 18,000 per month
- Approximate in-hand salary: Rs. 14,000 to Rs. 15,000 per month + up to Rs. 10,000 in incentives.
- For Candidates with at Least 6 Months of Documented Sales Experience:
- CTC: Rs. 21,000 to Rs. 25,000 per month, up to Rs. 15,000 in incentives. Depending on experience and eligibility.
Working Schedule
- Shift window: 9:00 AM to 9:00 PM.
- Shift duration: 9 hours, including a 1-hour break.
- Working days: 6 days per week.
- Rotational shifts as per business requirements.
Interview Process: Walk-in interview only.
Immediate joiners are preferred. Candidates should be comfortable working from the office in Indore.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits
- Commuter assistance
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Kindly provide your 10-digit mobile number for phone call interview without country code or spaces (Example: (phone hidden)).