Team Member_Comm. Bank HO & Support_0177_6604_1094746_HRR Team member- gold loans Source new Gold Loan customers and achieve business acquisition targets. Conduct accurate appraisal and valuation of gold ornaments as per company guidelines.

Process Gold

Loan applications and ensure completeness of documentation. Verify KYC documents and maintain regulatory compliance. Handle disbursement, renewal, part-payment, closure, and release of pledged gold. Manage customer relationships and address customer queries efficiently.

Cross-sell relevant financial products to existing customers. Follow up with customers for renewals, overdue accounts, and repayments. Ensure secure handling, storage, and custody of pledged gold ornaments.

Maintain branch records, registers, and MIS reports. Support branch operations and contribute to overall business growth.

Preferred Candidate Profile

Graduate in any discipline. 0-3 years of experience in Gold Loans, Banking, NBFC, Financial Services, Retail Sales, or Customer Service. Freshers with strong customer handling skills may also be considered. Knowledge of gold appraisal and lending processes will be an added advantage. Good communication and interpersonal skills.

📌 Gold Loan Team Member (Kolkata)
🏢 Kotak Mahindra Bank
📍 Kolkata