Title: Genesys Routing

Location: Bangalore

Exp: 6+ Yrs

: Key Responsibilities

- Install, configure, and maintain core Genesys Framework components.
- Manage Genesys Engage architecture and framework components, ensuring platform stability and availability.
- Maintain configuration objects, including applications, hosts, connections, and related platform settings.
- Monitor platform health and system performance, identifying and resolving issues proactively.
- Perform platform upgrades, patching, configuration changes, and maintenance activities.
- Maintain high-availability and disaster recovery configurations to ensure business continuity.
- Deploy and configure Genesys components across development, testing, and production environments.
- Follow established change management, release management, and deployment processes.
- Troubleshoot and resolve platform issues related to SIP, URS, ORS, GRE, GRAT, and other Genesys services.
- Analyze Genesys logs to identify root causes and implement appropriate corrective actions.
- Design, develop, and maintain call routing strategies using the Genesys Composer tool.
- Analyze call routing issues, identify configuration or workflow problems,



and implement effective fixes.
- Perform end-to-end Genesys platform setup, including component configuration and application options deployment.

Essential Skills

- Solid hands-on experience with Genesys Engage architecture and core Genesys Framework components.
- Experience installing, configuring, deploying, and maintaining Genesys platform components.
- Knowledge of configuration management, including applications, hosts, and connections.
- Experience with platform monitoring, performance analysis, upgrades, and patching.
- Strong troubleshooting skills related to SIP, URS, ORS, GRE, GRAT, and other Genesys services.
- Experience analyzing logs and resolving platform and call routing issues.
- Hands-on experience with Genesys Composer for call routing strategy development and maintenance.
- Knowledge of high availability, disaster recovery, and production environment management.
- Experience with end-to-end platform setup, application configuration, and deployment across multiple environments.
- Understanding of change management and release management processes.

📌 Genesys Routing (Bengaluru)
🏢 NR Consulting
📍 Bengaluru