KEY RESPONSIBILITIES

- Develop and execute the overall business strategy and growth plan for the Agency Division.

- Drive revenue, profitability and market share across agency services and cargo segments.

- Identify and develop new principals, ship owners, charterers, customers and business opportunities.

- Build and maintain robust relationships with key principals, customers, port authorities, terminals and industry stakeholders.

- Oversee end-to-end agency operations, ensuring efficient vessel turnaround and high service standards.

- Provide leadership for Bulk, Breakbulk, Project Cargo and other agency businesses.

- Oversee commercial activities including business development, tenders, quotations, pricing and contract negotiations.

- Review and monitor business pipeline, revenue, contribution, costs and profitability.

- Ensure effective coordination between Commercial, Operations, Stevedoring, Documentation, Finance and other support functions.

- Establish and monitor operational and commercial KPIs across locations and business verticals.

- Drive process standardization, technology adoption, automation and continuous improvement across the Agency Division.

- Ensure effective management of vendors, stevedores,



port service providers and other operational partners.

- Ensure adherence to company policies, statutory requirements, port regulations, safety standards and principal instructions.

- Identify and manage operational, commercial, financial and compliance risks.

- Review customer / principal feedback and drive corrective actions to strengthen service quality and retention.

- Prepare and present business performance, financial and operational MIS to senior management.

- Lead, mentor and develop the Agency leadership team and build a high-performing organization.

- Support strategic expansion into new ports, trades, cargo segments and agency services.

- Represent the organization in key customer meetings, industry forums and maritime associations.

Qualification

- Graduate in any discipline; MBA / PGDM in Shipping, Logistics, Business Management or related field preferred.

- Strong experience in agency operations and commercial / business development.

- Proven experience managing large teams, multiple locations and P&L; / business targets.

- Strong network with ship owners, charterers, principals, customers and port stakeholders preferred.

📌 General Manager Agency (Mumbai)
🏢 Strategic Executive Search
📍 Mumbai