- Guest Check-In and Check-Out: Greet guests warmly, verify identification (such as passports or local IDs) and reservations, assign room keys, process payments, and handle final bill settlements and invoices.
- Reservations and Inquiries: Manage room bookings, walk-in inquiries, phone calls, and online travel agency (OTA) coordination using Property Management Systems .
- Complaint and Issue Resolution: Address and de-escalate guest complaints regarding room allocations, billing, or hotel services with a calm and qualified demeanor.
- VIP and Special Services: Coordinate arrivals for VIPs or corporate groups, manage special requests, and oversee Executive Lounge standards where applicable.
- Administrative and Shift Operations: Maintain daily logs, manage cash drawers and financial postings, execute shift handovers, and generate occupancy or audit reports.
- Safety and Security Compliance: Monitor lobby security, verify visitor logs, handle key card security, and follow emergency or evacuation protocols.