Key Roles and Responsibilities

1. Banking Operations Management

- Coordinate with VLEs, district teams and banking partners for the creation and activation of Business Correspondent (BC) codes.
- Monitor daily banking transactions and service performance across CSCs in the state
- Support the smooth delivery of banking and financial inclusion services, including:
- Account opening services
- Aadhaar Enabled Payment System (AePS)
- Micro ATM services
- Domestic Money Transfer (DMT)
- Insurance and pension services
- Identify operational bottlenecks and coordinate with relevant stakeholders for timely resolution.
- Ensure banking services are delivered efficiently and in accordance with applicable guidelines.

2. Coordination with Banking Partners

- Liaise with partner banks, financial institutions and internal district teams to strengthen banking operations.
- Facilitate the onboarding and rollout of new banking products and services through CSCs.
- Coordinate the resolution of escalations, transaction-related issues and operational challenges.
- Monitor adherence to agreed Service Level Agreements (SLAs), banking procedures and applicable compliance requirements.
- Maintain effective working relationships with banking representatives to improve service delivery and business performance.

3. VLE Support, Training & Capacity Building

- Provide operational guidance and support to VLEs regarding banking products, transaction processes and service-related issues.
- Conduct training and awareness sessions on banking services, compliance requirements, customer service and fraud prevention.
- Assist in grievance redressal and coordinate the resolution of transaction disputes with the concerned stakeholders.
- Promote best practices in secure, transparent and customer-centric financial service delivery.
- Support VLEs in improving service adoption and transaction volumes.

4. Performance Monitoring & MIS Reporting

- Track district-wise and CSC-wise banking performance,



transaction volumes and service utilisation.
- Analyse transaction trends, identify low-performing centres and recommend measures to improve performance.
- Prepare and submit weekly and monthly MIS reports to the State Head and Head Office.
- Monitor key performance indicators and follow up with district teams to achieve assigned targets.
- Maintain accurate operational records, supporting documents and audit-related compliance records.
- Identify discrepancies and coordinate corrective actions wherever required.

5. Business Growth & Financial Inclusion

- Identify opportunities to increase banking penetration and expand financial inclusion services through the CSC network.
- Support initiatives to improve the adoption of banking products and services among rural and underserved communities.
- Coordinate with VLEs and banking partners to improve customer outreach, service availability and transaction performance.
- Contribute to business development initiatives and implementation of new financial inclusion programmes.

6. Compliance & Other Responsibilities

- Ensure adherence to applicable banking guidelines, operational procedures, data security requirements and fraud prevention measures.
- Support internal and external audits by maintaining accurate records and providing required documentation.
- Escalate significant operational risks, compliance concerns and suspected fraudulent activities through the prescribed channels.
- Undertake any other operational or strategic responsibilities assigned by the State team.

Educational Qualification & Experience

- Educational Qualification: Graduate in Commerce, Finance,



Business Administration, Banking or a related discipline. An MBA or relevant postgraduate qualification will be an added advantage.
- Experience: Relevant experience in banking operations, Business Correspondent (BC) networks, financial inclusion, fintech operations or banking service delivery will be preferred.
- Experience coordinating with banks, VLEs, field teams or government-supported financial inclusion programmes will be an advantage.
- Working knowledge of MS Office, particularly Excel, and MIS reporting is desirable.

Key Skills & Competencies

- Banking operations and financial inclusion
- Banking partner and stakeholder coordination
- VLE relationship management and field support
- Transaction monitoring and performance analysis
- MIS preparation and reporting
- Grievance handling and issue resolution
- Knowledge of AePS, Micro ATM, DMT and BC operations
- Compliance monitoring and fraud prevention awareness
- Strong communication, coordination and problem-solving skills
- Ability to work with district teams and manage multiple operational priorities

Desired Candidate Profile The ideal candidate should be proactive, analytical and target-oriented, with the ability to coordinate effectively with banking partners, district teams and VLEs. The candidate should demonstrate solid operational follow-up, an understanding of financial inclusion services and a commitment to improving banking service delivery and business performance across state .

Role: Banking Operations - Other, Industry Type: Government / Public Administration, Department: BFSI, Investments & Trading, Employment Type: Full Time, Permanent Role Category: Banking Operations Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Account OpeningBusiness CorrespondenceBanking OperationsFinancial InclusionDmt banking correspondentmicro atmMutual FundsLoan Operations

📌 Executive II Banking Operations (Patna)
🏢 Common Service Centres (CSC)
📍 Patna