- Handle customer contacts via voice and chat.
- Resolve queries efficiently and professionally.
- Adhere to all compliance, data protection, and quality requirements.
- Accurately document customer interactions.
- Take ownership of customer issues through to resolution.
- Escalate complex cases when required.
Success Measures:
- CSAT and quality scores
- Productivity and adherence
- First Contact Resolution (FCR)
- 100% compliance with regulated processes
Responsibilities
They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to resolve customer issues. These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries.
Qualifications
Graduate 0 - 1 year
📌 Executive (Pune)
🏢 EXL
📍 Pune
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