Executive – Customer Support Location: Pune / Mumbai (Work from Office)

Employment Type: Full-Time, Permanent

Reporting To: VP – Marketing & Sales

Salary: ₹15,000 – ₹25,000 per month

Job Summary The Executive – Customer Support will be responsible for supporting customer onboarding, lead conversion, transaction booking, and customer communication across multiple channels. The role requires strong communication skills, a customer-focused approach, and effective follow-up to ensure smooth customer experiences and successful transaction completion.

Key Responsibilities

- Learn and understand the company’s products, website, mobile application, and internal processes.
- Handle customer communications through WhatsApp Business and WhatsApp Business API (WABA).
- Conduct calls with customers and partners to provide assistance and address queries.
- Follow up on leads and ensure timely completion of transactions.




- Support customer onboarding and documentation activities.
- Maintain service quality and ensure timely responses to customer inquiries.
- Participate in process improvement initiatives to enhance customer experience and operational efficiency.

Requirements
- Bachelor’s degree in Marketing, Sales, Commerce, Business Communication, or a related field.
- Experience with CRM systems and customer support tools is preferred.
- Strong verbal and written communication skills.
- Good interpersonal skills and a customer-focused attitude.
- Ability to communicate persuasively and follow up effectively with customers.
- Basic understanding of mobile applications and digital platforms.
- Positive organizational skills and the ability to manage multiple tasks efficiently.
- Willingness to work from the office in Pune or Mumbai.

📌 Executive – Customer Support (Mumbai)
🏢 Helios Systems Asia
📍 Mumbai