Key Skills: People Management, Production Support, Application Support, Site Reliability Engineering (SRE), Incident Management, Root-Cause Analysis

Roles & Responsibilities:

- Lead application support and production support teams responsible for business-critical services and operational issues.
- Manage incident response, escalation handling, root-cause analysis and corrective actions for production events.
- Establish and track service reliability, operational health and support performance across applications.
- Set team priorities, develop engineers, conduct performance reviews and build a strong ownership culture.
- Drive operational improvements that reduce recurring incidents, improve service stability and strengthen production readiness.

Skills Required:

- 9-15 years of experience in site reliability engineering, application support, production support or related technology operations,



including experience managing engineering teams.
- Robust experience in application support and production support for enterprise applications or services.
- Professional background in Site Reliability Engineering or a closely aligned production engineering function.
- Demonstrated people management experience, including team leadership, coaching, hiring and performance management.
- Ability to lead critical incident management, service recovery, root-cause analysis and operational improvement initiatives.
- Experience with Zabbix for infrastructure or application monitoring is preferred.

Education:

- Bachelor's degree in Computer Science, Information Technology, Engineering or a related discipline is preferred.

📌 Engineering Manager - Site Reliability and Production Support (Chennai)
🏢 MyCareernet
📍 Chennai