1. Customer Complaint Handling

Receipt, investigation, resolution & closure of customer complaints using structured problem-solving tools (8D, 5Why, Fishbone, etc.)

2. Customer Communication & Visit Support

Timely communication with OEMs, participation in audits, meetings, and support for customer visits

3. Customer Complaints Analysis

Coordinate return part analysis, Customer complaint data review, and feedback loop to internal teams

4. Quality Improvement Initiatives

Drive actions based on VOC (Voice of Customer), customer scorecards, warranty reduction programs

5. Audit Management

Support in IATF, customer-specific audits and ensure closure of quality concerns raised by customer

6. Reporting & Documentation

Maintain logs for customer complaints, 8D reports, KPI dashboards, lesson learned documentation

7. Coordination with CFT





Act as bridge between customer and internal CFT (QA, Production, NPD, Logistics) to drive resolutions

8. Training & Capability Building

Train internal team and operators on lessons learned and customer quality requirements

Role: Quality Assurance - Other, Industry Type: Auto Components, Department: Quality Assurance, Employment Type: Full Time, Permanent Role Category: Quality Assurance - Other Education UG: B.Tech / B.E. in Any Specialization, Diploma in Any Specialization read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Quality Field QualityCustomer Complaints

📌 Engineer/ Sr. Engineer - Customer Quality (Pune)
🏢 Tata AutoComp
📍 Pune