Site Reliability & Operations Engineer

About the Role

At Abercrombie & Fitch, the Site Reliability & Operations Engineer is responsible for proactive monitoring, issue detection, operational health reviews, and incident analysis supporting our global e Commerce platforms. This role serves as an extension of the DSRE, DRE, and CDET teams, providing early-morning operational coverage from our Global Capability Center (GCC) in India.

The primary goal of this role is to identify and communicate potential issues before they impact customers, engineering teams, or business operations. Leveraging observability, monitoring, and incident management platforms, this engineer will review system health, investigate anomalies, and provide actionable insights to engineering teams.

This position reports to Devika and partners closely with Site Reliability Engineering (DSRE), Digital Reliability Engineering (DRE), Content Delivery & Engineering Tooling (CDET), and application delivery teams.

What Will You Be Doing: Perform daily operational reviews of platform health across production and pre-production environments.

Review Service

Now incidents, alerts, and support queues and identify items requiring escalation or engineering follow-up.

Monitor

Dynatrace dashboards, alerts, and service health indicators for anomalies or degradation.

Review Full

Story dashboards and customer sessions to identify user experience concerns, checkout issues, and emerging trends.

Analyze

Splunk dashboards and logs to investigate application, infrastructure, and service anomalies. Provide proactive callouts for emerging issues through established communication channels. Review deployment activity and identify failures, anomalies, or trends requiring investigation. Support morning operational readiness reviews and communicate findings to DSRE, DRE, and CDET teams.



Monitor critical e Commerce systems and identify early indicators of instability before customer impact occurs. Review operational dashboards and correlate findings across monitoring platforms. Assist with Root Cause Analysis (RCA) investigations by gathering supporting diagnostics, system data, and timelines. Document findings, recurring issues, and operational runbooks. Identify opportunities to automate health checks, reporting, and operational reviews. Support continuous improvement of monitoring, alerting, and operational readiness processes. Act as an operational extension of engineers currently performing manual daily reviews and callouts.

What Do You Need To Bring: 5-6 years of experience in Site Reliability, Production Operations, Application Support, or a similar engineering role.

Experience with observability platforms such as Dynatrace, Splunk, Full Story, Grafana, or equivalent tools. Knowledge of Kubernetes and cloud-native environments.(AWS, GCP, Preferred - Azure) Experience reviewing production incidents and operational support tickets. Strong troubleshooting and issue triage skills. Understanding of application architectures, APIs, microservices, and web technologies. Ability to correlate information across multiple monitoring platforms. Familiarity with Service Now or similar ITSM platforms. Strong written communication and documentation skills. Ability to work independently and proactively identify issues.





Experience supporting highly available customer-facing applications.

Nice to Have: e Commerce platform experience. Experience supporting operational monitoring teams. Basic scripting experience (Python, Bash, Power Shell). Experience with AI-enabled incident analysis or operational automation.

Benefits & Perks:

As an Abercrombie & Fitch Co. (A&F; Co.) associate in our India Global Capability Center (GCC), youll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F; Co. is committed to providing competitive and comprehensive perks that align with our companys culture and values, but most importantly with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward

Comprehensive group medical insurance covering associate, spouse, children, and parents/in-laws Outpatient medical and wellness allowance for associates and dependents Associate assistance program offering confidential counseling for mental, financial, and legal support Access to fertility, adoption, and family-forming benefits through Carrot Access to mental health and wellness app, Headspace Paid Caregiver leave Comprehensive paid leave programs, including earned leave and casual/sick leave Paid public and national holidays each year Work from anywhere (Mondays and Fridays are work from anywhere days for most roles and six work from anywhere weeks per year) Seven associate wellness half days per year Onsite meal program including daily lunch and pantry snacks/beverages Transportation support with point-to-point pickup and drop-off Creche/daycare reimbursement support for working parents Opportunities for career advancement, we believe in promoting from within Global team of people who will celebrate you for being YOU!

📌 Engineer, Site Reliability Operations (Bengaluru)
🏢 Abercrombie GCC India
📍 Bengaluru