As an E-commerce Operations & Support Executive, you will be doing a task of an all-rounder to ensure smooth functioning of our e-commerce operations in the US, UK, Canada, AUS and NZ. Our company has clothing as well as health & wellness brands in the US. Your key responsibilities will include:
E-commerce Operations
- Operate e-commerce platforms such as Shopify and Etsy, for creating product listings and order management.
- Regularly review and update product descriptions, images, and pricing.
Order Management:
- Efficiently manage order dispatch, ensuring timely processing and delivery.
- Address and resolve pending orders to minimize delays.
- Handle error orders and implement corrective measures.
Customer Communication:
- Draft and send proactive messages to customers.
- Manage communication via email and other channels for effective customer engagement.
- Respond to any new messages from customers, addressing queries and concerns.
Product Management:
- Discuss product-related issues with the manufacturer to streamline processes.
- Ensure accurate and attractive product listings on various platforms, including the marketplace and website.
- Collaborate with the design team for mockup creation using tools like Canva.
Marketing
- Assist in creating and managing Facebook ad campaigns on Meta Ads Platform.
Miscellaneous Tasks
- Handle manual orders efficiently.
- Conduct chargeback checks and address any issues promptly.
- Send reminders to designated personnel as necessary.
- Being resourceful and finding solutions to basic problems (For eg. Using Google)
- Any other key task required at a designated time.
We are seeking an enthusiastic individual with good written English to work directly with the company's founders (IIT-Delhi alumni - National Award Winners). Excellent written English is mandatory. A science/engineering background will be preferred. If you're passionate about working in a small team with good growth potential and learning a lot in the process, then this is the perfect job for you. We believe in creating a pressure-free environment for our employees so that work seems less of a burden. Looking forward to interacting with you! Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹50,000.00 per month
Application Question(s)
- Do you have excellent written English skills?
- What is your education?