1. Customer Complaint Management

Receive, log, analyze and drive resolution of customer complaints using 8D methodology. 2. Cross-Functional Coordination

Collaborate with internal departments (Production, QA, R&D;, Service) for resolution of customer issues and implementation of corrective actions.

3. Customer Complaints Analysis

Monitor and review the customer highlighted issues & customer complaints data to initiate improvements.

4. Customer Audit Handling

Coordinate and lead customer audits; ensure timely closure of NCs and system compliance. 5. Root Cause Analysis & CAPA

Drive structured problem-solving (5 Whys, Fishbone, etc.) and ensure implementation & effectiveness of CAPA.

6. Customer Reporting & Communication

Regularly update customers on progress, provide quality reports, and maintain a healthy relationship.

7. Internal Reporting & Dashboard Management

Prepare quality metrics, MIS, presentations, and support management reviews.

8. Training & Team Development

Coach team members on customer handling, audit readiness and QMS tools.

Role: Quality Assurance - Other, Industry Type: Auto Components,



Department: Quality Assurance, Employment Type: Full Time, Permanent Role Category: Quality Assurance - Other Education UG: Diploma in Chemical Engineering, Mechanical Engineering, Computer Science and Engineering, Electronics And Communication Engineering, Electrical, Electronics and Telecommunication Engineering, Engineering, Tool And Die Making, Mechatronics Engineering, Automobile Engineering, Electronics, B.Tech / B.E. in Electronics and Telecommunication Engineering, Plastics Technology, Production and Industrial Engineering, Mechanical Engineering, Metallurgical Engineering, Computer Science and Engineering (CSE), Electronics and Communication Engineering (ECE), Agricultural Engineering, Electrical and Electronics Engineering (EEE), Automobile Engineering, Aviation/Aeronautical/Aerospace Engineering, Chemical, Civil, Mechatronics, Electrical read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Quality

📌 Dy. Manager - Customer Quality (Pune)
🏢 Tata AutoComp
📍 Pune