Job Overview: As a Cinema Duty Manager, you will be responsible for supervising the day-to-day operations of a movie theater, ensuring efficient and effective service delivery, maintaining a high level of customer satisfaction, and upholding safety and security standards. You will report to the Cinema Manager and assist in overseeing staff members and various cinema operations.

Key Responsibilities

- Operational Oversight:

· Assist in managing all aspects of cinema operations, including ticket sales, concessions, box office, projection, and customer service.

· Ensure that all daily tasks and routines are completed efficiently and according to established procedures.

· Supervise staff to maintain cleanliness and orderliness of the facility, including restrooms, lobby areas, and auditoriums.

- Staff Supervision:

· Provide leadership and guidance to cinema staff, including ushers, ticket sellers, concession workers, and projectionists.

· Assign duties, create work schedules, and monitor staff performance.

· Conduct training sessions and ensure that staff members adhere to company policies and procedures.

- Customer Service:

· Lead by example in delivering exceptional customer service.

· Address customer inquiries, concerns, and issues in a prompt and courteous manner.

· Monitor customer feedback and ensure a positive cinema experience.

- Safety and Security:

· Implement and enforce safety and security protocols, including emergency procedures.

· Conduct routine safety inspections and address any safety concerns.

· Ensure compliance with health and safety regulations.

- Inventory Management:

· Assist in monitoring and managing inventory levels for concessions and supplies.

· Conduct regular inventory counts to minimize waste and losses.

- Cash Handling and Reporting:





· Handle cash and maintain cash registers with accuracy.

· Prepare daily financial reports, including ticket and concession sales.

· Assist in tracking revenue and expenses to support financial goals.

- Facility Maintenance:

· Report maintenance and repair needs promptly to the Cinema Manager.

· Ensure that seating, signage, and equipment are in good working order.

· Assist in coordinating facility improvements and upgrades.

- Assist in Special Events and Promotions:

· Collaborate with the marketing team to execute special events, promotions, and marketing campaigns.

· Assist in implementing strategies to attract and engage customers.

- Guest Relations:

· Interact with customers and address their needs and feedback.

· Assist in monitoring and responding to online reviews and social media comments.

Qualifications

· Graduation or equivalent; additional education or relevant training is a plus.

· Previous experience in a cinema or entertainment environment is advantageous.

· Strong interpersonal and communication skills.

· Leadership and supervisory experience.

· Cash-handling experience and basic financial acumen.

· Knowledge of safety and security procedures.

· Flexibility to work evenings, weekends, and holidays.

· Attention to detail and ability to multitask in a fast-paced environment.

A Cinema Duty Manager plays a crucial role in supporting the Cinema Manager in the day-to-day operations of the movie theater. This position requires strong leadership skills, a customer-focused mindset, and the ability to effectively manage staff and operations to ensure a secure, enjoyable, and efficient cinema experience for patrons.

Pay: ₹35,000.00 - ₹37,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off

Work Location: Remote

📌 Duty Manager (Electronic City)
🏢 PVR INOX
📍 Electronic City