Job Summary:

Handle domestic tour operations, hotel reservations, transport arrangements, sightseeing, and travel packages across India. Ensure smooth booking coordination, accurate documentation, timely service delivery, and customer satisfaction.

Key Responsibilities:

- Handle domestic tour packages, FIT/GIT bookings, and group tours.
- Coordinate hotel bookings, transfers, sightseeing, activities, and local transportation.
- Prepare travel itineraries, quotations, vouchers, and tour confirmation documents.
- Coordinate with hotels, transport vendors, local suppliers, and destination partners.
- Negotiate supplier rates and ensure cost-effective arrangements.
- Coordinate with the Sales Team for booking confirmations and client requirements.
- Verify booking details, travel dates, inclusions, exclusions, and cancellation policies.
- Maintain booking records, supplier costs, and client details in the CRM and company sheets.
- Coordinate with Accounts for vendor payments, refunds, and booking reconciliation.
- Handle operational issues, last-minute changes, and customer complaints.
- Submit daily operational updates and pending-task reports to the Reporting Manager.

Required Skills:

- Knowledge of Indian destinations, hotels, tour packages,



and transport arrangements.
- Solid coordination, communication, and problem-solving skills.
- Good vendor management and negotiation abilities.
- Working knowledge of MS Excel, email, and CRM systems.
- Ability to manage multiple bookings and meet deadlines.

Key Performance Indicators (KPIs):

- Booking accuracy and timely confirmations.
- Smooth execution of domestic tour packages.
- Supplier cost control and booking profitability.
- Timely voucher, itinerary, and confirmation issuance.
- Customer satisfaction and complaint resolution.
- Accurate CRM updates and operational reporting.
- Reduction in booking errors and avoidable operational losses.

Qualification: Graduate in Travel & Tourism, Hospitality, or a related field preferred.

Expected Outcome: Ensure smooth execution of domestic travel services, maintain strong supplier coordination, control operational costs, and deliver reliable travel experiences while protecting company profitability.

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Domestic Operations Executive (Dehradun)
🏢 Holidays Bookers DMC India Private
📍 Dehradun