We are looking for a skilled and customer-oriented Desktop Support Engineer to provide technical support for desktops, laptops, servers, and IT infrastructure-related issues. The candidate will be responsible for troubleshooting hardware and software problems, installing and configuring systems, and providing onsite and remote technical support to customers.

The ideal candidate should have good communication skills, a customer-focused attitude, and the ability to coordinate effectively with internal teams and clients.

Key Responsibilities

- Provide onsite and remote technical support for desktops, laptops, printers, and other IT peripherals.
- Install, configure, maintain, and troubleshoot Windows operating systems and desktop applications.
- Diagnose and resolve hardware, software, network connectivity, and performance-related issues.
- Perform desktop and laptop hardware upgrades, component replacements, and basic preventive maintenance.
- Support installation, configuration, and troubleshooting of IT hardware at customer locations.
- Assist with server-related activities, including basic troubleshooting, hardware checks, and coordination with the server support team.
- Configure and troubleshoot LAN connectivity, IP addresses, printers, and basic network-related issues.
- Install and configure antivirus software, drivers, applications, and system updates.
- Maintain records of service requests, troubleshooting activities, asset details, and issue resolution.
- Coordinate with vendors and internal technical teams for hardware repairs, replacements, and warranty-related issues.
- Provide technical assistance to customers and ensure timely resolution of reported issues.




- Explain technical issues and solutions clearly to customers and non-technical users.
- Travel to customer sites whenever required for installation, maintenance, and troubleshooting activities.

Required Skills and Qualifications
- Diploma or bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.
- 2–4 years of experience in desktop support, IT support, or technical support.
- Good knowledge of desktop and laptop hardware, Windows OS, and troubleshooting techniques.
- Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
- Experience with printer installation, software installation, system configuration, and hardware replacement.
- Basic knowledge of server hardware and IT infrastructure is preferred.
- Good verbal and written communication skills.
- Strong customer-handling, coordination, and problem-solving abilities.
- Ability to work independently and manage multiple support requests.
- Willingness to travel to customer locations for onsite support.

Preferred Skills
- Experience working with an IT system integrator or IT infrastructure solutions company.
- Knowledge of server hardware, storage devices, and networking equipment.
- Familiarity with ticketing systems, IT asset management, and service documentation.
- Relevant certifications such as CompTIA A+, Microsoft, or equivalent will be an advantage.

Key Competencies
- Excellent communication and customer service skills
- Technical troubleshooting and analytical thinking
- Qualified attitude and client handling
- Teamwork and coordination
- Time management and prioritization
- Willingness to learn new technologies

Pay: ₹17,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (Bengaluru)
🏢 Viroka Technology
📍 Bengaluru