Role Name: - TECHNICAL ANALYST - EUC

Client- Bajaj_Prabhadevi

Location (with Address): - Senapati Bapat Marg, Prabhadevi (West), Mumbai 400013

Type of Job: - WFO

No of days working in a week: - 6 days

Job Location: Mumbai (Lower Parel)

: Desktop Support Engineer

Key Skills

Operating Systems Client: Windows,10 & 11.

• Installing and administering network print server • Managing backups and restoration of data using • Familiar with computer applications such as MS-OFFICE , O365 , • Experience with LAN, WAN.

• installations of printers, scanner • Creating tickets for the agent.

• VPN issues, Trouble shootings of PC and Laptops.

• Install and upgrade of all Hardware and Software’s, • Laptops formatting and also drivers and software installations, Network media connections [modems, routers, switches] • Installing additional software tools, service packs and others, Configuring and Troubleshooting the Network Printer Issues.

• Achieved 95% accuracy in resolving user tickets and reduced service restoration time by 45%.

• Proficiently handle P1, P2, and P3 tickets, consistently meeting SLA deadlines for timely resolution.





• Knowledge on Remote Desktop and Remote Assistance.

• Ensure security through access controls, backups and firewalls.

• Upgrade systems with current releases and models, Configuration and troubleshooting of MS-Outlook Clients.

• Providing solutions for problems with network printers, network connectivity, and hardware and software problems.

• Take over all ownership of all user calls logged and ensuring resolution of calls within SLA.

• Remote Server Administration through VNC, Remote Desktop Connection , Bit Locker , Mapping of n/w drive.

If you are interested kindly share your updated resume at [email protected]

Call:- (phone hidden)

Role: Hardware and Networks - Other, Industry Type: Hardware & Networking, Department: Engineering - Hardware & Networks, Employment Type: Full Time, Permanent Role Category: Hardware and Networks - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Outlook Configuration OS InstallationWindows Installation

📌 Desktop Support Engineer (Mumbai Suburban)
🏢 Progressive Techserve
📍 Mumbai Suburban