To ensure quick and precise solution to customer problems which Mahindra dealer has not succeeded in resolving on Mahindra automotive division products. Technical hotline provides remote technical assistance.
Key Responsibilities:
1 Provide remote Technical Assistance to assist dealers in complex trouble shooting of unresolved problems
2.Failure Root cause analysis and share information with upstream teams for product improvements
- Enhance technical capabilities of dealer personnel
4 Dealership audit on technical aspects
- Ensuring smooth new product launches from Technical support side
Preferred Industries
Automobile
Education Qualification
BE / B. Tech/Diploma - Mechanical / Automobiles
General Experience
4-7 years
Critical Experience
- Primary: Strong Technical knowledge on Automobiles, Quick Response , Good electrical & electronics knowledge and strong analytical abilities
- Secondary: Data analytics, Root cause analysis, Prioritisation , Valuable Communication skills (written and spoken) Hand holding and capability building
- Behavioral: Conflict Management, Assertiveness, Team Management, People Management skills, Negotiation skills