We’re Hiring | Deputy Manager – E-commerce Operations Location : Mumbai

Experience : 6+ years in E-commerce Operations / BPO

Education : Bachelor’s Degree

Shift :Rotational & US Shifts

Compensation : Market Competitive

About the Role We are looking for an experienced Deputy Manager – E-commerce Operations to manage e-commerce projects, lead teams, handle client relationships, and drive operational excellence.

The ideal candidate must have a robust E-commerce or BPO operations background, with experience in people management, client handling, process improvement, and performance monitoring.

Key Responsibilities * Manage e-commerce projects, operational deliverables, and team performance.

- Lead team leaders and associates to achieve business targets.
- Handle client communication and stakeholder relationships.
- Oversee customer support, order management, vendor onboarding, cancellations, and logistics coordination.
- Monitor SLAs, productivity, quality, and process compliance.
- Conduct team training and support onboarding for new project requirements.
- Prepare MIS reports, operational dashboards, Excel reports, and presentations.
- Identify operational challenges and implement process improvements.
- Ensure consistent service quality and achievement of performance targets.





Mandatory Skills & Requirements * Minimum 6 years of relevant experience in E-commerce Operations or BPO operations.

- At least 2 years of people management experience.
- Strong understanding of e-commerce processes, preferably content/cataloguing or related operations.
- Experience in customer support, order management, seller/vendor support, or process operations.
- Excellent verbal and written communication skills.
- Strong MS Excel skills, including VLOOKUP/XLOOKUP, Pivot Tables, and reporting.
- Good working knowledge of MS Word and PowerPoint.
- Strong client management, problem-solving, and team leadership abilities.
- Willingness to work rotational and US shifts.

Important Candidate Criteria Candidates must have relevant experience in E-commerce or BPO operations. Profiles from the following sectors will not be suitable for this requirement:

- SaaS
- IT / Software
- EdTech
- Manpower / Recruitment
- Digital Marketing

Interested candidates with relevant E-commerce or BPO experience may apply or share their updated CV on mail [email protected] .

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📌 Deputy Manager - E-commerce Operations (Mumbai)
🏢 Laveti Innovations Lab Private
📍 Mumbai