Company Description India’s Future Investors (IFI) is India’s Money Entertainment Reality Show, where money, time, pressure, and character come together in high-stakes challenges. Through immersive, real-world financial scenarios, IFI explores how individuals think, prioritize, and decide under intense time constraints. The show combines money intelligence, human behavior, competition, and entertainment in the search for India’s “Money Rockstar.” IFI invites viewers not only to watch, but to participate, compete, and follow the journey as they test and prove their understanding of money.

The production is driven by a fast-paced, innovative environment focused on engaging and educating audiences about financial decision-making.

Role Description This is a full-time, on-site Customer Support Specialist role based in Noida.

The Customer Support

Specialist will handle incoming queries from participants, viewers, and partners via phone, email, chat, and social channels, ensuring timely and accurate responses. The role includes troubleshooting basic technical issues related to registrations, platform access, and show-related digital tools, while escalating complex problems to relevant teams. The specialist will track and document customer interactions, identify recurring issues,



and share insights to improve processes and overall customer satisfaction.

Daily responsibilities also involve collaborating with production, marketing, and technology teams to maintain consistent information, uphold service quality standards, and support a seamless experience for all IFI stakeholders.

Qualifications

- Strong Customer Support and Customer Satisfaction skills, with a service-oriented mindset.
- Excellent Interpersonal Skills, including clear communication, active listening, and empathy.
- Ability to provide basic Technical Support and troubleshoot common user issues.
- Solid Analytical Skills to interpret customer feedback, identify patterns, and suggest improvements.
- Prior experience in customer service or support, preferably in media, entertainment, or digital platforms.
- Comfort working in a fast-paced, high-pressure workplace with shifting priorities.
- Proficiency in English; knowledge of Hindi and other Indian languages is an advantage.
- Familiarity with CRM tools, ticketing systems, and standard office productivity software.
- Minimum of a diploma or bachelor’s degree in any discipline or equivalent relevant experience.

📌 Customer Support Specialist (Noida)
🏢 India's Future Investors - Money Entertainment Reality Show
📍 Noida