Act as the primary contact for customers across HP’s social media platforms,

responding to technical and product-related queries.

 Provide support and resolve both simple and complex technical issues related to

HP consumer products, maintaining a customer-centric focus.

 Engage positively with HP customers and partners, articulating the benefits of HP products and services.

 Utilize logical, methodical approaches to troubleshoot and resolve issues with HP printers, PCs, tablets, and connected services.

 Offer troubleshooting for a wide range of technical issues across hardware,

networking (LAN/WLAN), and software (Windows, macOS, iOS, Android).

 Provide clear, step-by-step technical guidance in an easily understandable manner, ensuring customers are satisfied with resolutions.

 Engage customers on Social Community and social platforms, representing HP’s brand voice and tone consistently.





 Proactively identify emerging customer issues and escalate where necessary,

while also addressing public sentiment about HP products.

 Stay up to date with recent HP products and services, including mobile printing technologies, HP Connected, e-Print, Instant Ink, and related apps.

 Share insights with internal teams to improve customer support processes and product development.

 Recognize sales opportunities during customer interactions and work to generate leads.

Pay: ₹28,862.30 - ₹44,000.00 per month

Benefits

- Health insurance
- Paid sick time
- Provident Fund

Application Question(s):
- Are you comfortable with the max CTC Of 5.2LPA

Shift availability:
- Night Shift (Required)

Work Location: In person

📌 Customer Support Representative (Bengaluru)
🏢 JoulestoWatts Business Solutions
📍 Bengaluru