Company Description

Zenwork, Inc. is a digital tax compliance and regulatory reporting technology company, operating through its platforms Tax1099 and Compliancely. Founded in 2011, Zenwork serves more than 100,000 customers, including over 30,000 CPA firms and well-known enterprises such as Allbirds and Deloitte. The company provides solutions for 1099 e-filing, TIN matching, and ACA reporting, along with broader automated tax, payments, and reporting services.

Zenwork focuses on reliable, secure, and scalable technology that helps organizations streamline compliance workflows and reduce manual effort for finance and tax teams.

Role: Customer Support Executive

Experience : Freshers

Shift: 24/7 work setting with rotating weekly time off. Must be able to work permanent night shifts or assigned rotational shifts.

Education: Graduation Mandatory

Work Mode: Work From Office

Location: Hyderabad

Role Description

- The Customer Support Executive role at Zenwork, Inc. is a full-time, on-site position based in Hyderabad. In this role, the individual will respond to customer inquiries via email, chat, and phone, providing accurate information and timely resolution of issues related to tax compliance and reporting products.
- The position involves guiding users through platform features, troubleshooting technical or account-related problems, and coordinating with internal teams to escalate complex cases.




- The executive will maintain detailed records of interactions in support tools, follow established processes, and contribute to knowledge base content to improve self-service options.
- The role also includes monitoring customer feedback, supporting on-boarding activities, and helping ensure a positive end-to-end user experience.

Qualifications

- Strong verbal and written communication skills in English and customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction.
- Providing Online Support, such as handling queries through live chat, email, and ticketing systems.
- Ability to deliver effective Technical Support, including basic troubleshooting of web applications and user account issues.
- Clear and professional verbal and written communication skills in English; additional language proficiency is a plus.
- Comfort with technology and web-based platforms; like SaaS or fintech/tax compliance products is beneficial.
- Ability to work in a fast-paced environment, prioritize multiple requests, and follow structured processes accurately.
- Strong problem-solving mindset, attention to detail, and a collaborative approach to working with cross-functional teams.
- Bachelor’s degree or equivalent experience in a relevant field such as business, commerce, information technology, or related discipline.

📌 Customer Support Executive (Hyderabad)
🏢 Zenwork
📍 Hyderabad