About the RoleWe are looking for a customer-focused and responsible Support Executive to assist international customers with queries related to our online platform. The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to provide timely customer and basic technical support.

Key Responsibilities

- Handle international customer queries through calls, emails, and chat.
- Provide basic technical support and troubleshoot platform-related issues.
- Understand customer concerns and guide them towards appropriate solutions.
- Escalate complex technical issues to the relevant team.
- Maintain accurate records of customer interactions and reported issues.




- Coordinate with internal teams to ensure timely resolution of customer concerns.
- Deliver a professional and positive customer support experience.

Requirements
- Positive verbal and written English communication skills.
- Basic computer knowledge and familiarity with web-based applications.
- Strong problem-solving and customer-handling skills.
- Willingness to work night shifts aligned with US business hours.
- Ability to learn new tools, applications, and processes quickly.
- Experience in a SaaS company, product-based company, or POS (Point of Sale) system will be an added advantage.

📌 Customer Support Executive (Indore)
🏢 Sofmen Technologies
📍 Indore