Customer Support Executive (CSE) (Chennai)

Customer Support Executive (CSE) (Chennai)

13 Oct
|
Zaitoon Restaurant
|
Chennai

13 Oct

Zaitoon Restaurant

Chennai

- Handle customer enquiries through phone calls, WhatsApp, email, and online platforms.

- Manage customer complaints, feedback, and service-related issues professionally.

- Coordinate with restaurant outlets, kitchen teams, and delivery partners to resolve order-related concerns.

- Track online orders, delays, cancellations, refunds, and missing or incorrect items.

- Maintain accurate records of customer interactions, complaints, and resolutions.

- Follow up with customers to ensure satisfactory resolution of issues.

- Coordinate with internal teams to improve service quality and customer satisfaction.

- Monitor customer ratings, reviews, and feedback on online platforms.

- Escalate critical complaints to the reporting manager and ensure timely closure.

- Adhere to company policies, service standards, and response-time targets.

Pay: ₹10,000.00 - ₹25,000.00 per month

Advantages

- Food provided

Work Location: In person

📌 Customer Support Executive (CSE) (Chennai)
🏢 Zaitoon Restaurant
📍 Chennai

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