Shift: Night shift : 5 PM - 2 AM (Transportation provided)
What your role will look like:
- Work with global customers to identify target audience training needs and derive actionable insights to improve digital adoption.
- Consult, ideate, and propose optimal digital adoption solutions using the Product Ecosystem.
- Manage numerous projects, initiatives, and client engagements concurrently.
- Help develop standards and guidelines to ensure deliverable consistency and compliance across all projects.
- Review, analyze, and optimize solutions to increase digital adoption usage by end-users.
- Collaborate with cross-functional teams to deliver innovative solutions and enhance process efficiency for customers.
Why you will love this role:
- Chance to work directly with global customers and multinational stakeholders across diverse business applications.
- Access to specialized Product certification programs to foster continuous learning and professional growth.
- Dynamic and evolving work environment that encourages analytical problem-solving and innovation.
We would like you to bring along:
- 2+ years of experience in Instructional Design, Technical Writing, Customer Success, Account Management, or Software Development.
- Basic Understanding of HTML, CSS, JavaScript is mandatory.
- In-depth knowledge and proficiency in the Salesforce platform, including configuration, implementation, and troubleshooting.
- Strong learning appetite to become a certified expert on Products.
- Excellent communication and interpersonal skills with the ability to build relationships with multinational stakeholders.
- Comfort working in a dynamic environment with an analytical mindset to resolve bottlenecks and complex problems.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.