Klimb

:

1. Customer Onboarding Strategy & Activation

- Define trial objectives, success criteria, and onboarding plans for current customers

- Ensure customers reach “first value” and defined success milestones through structured execution

- Intervene at key stages to drive trial-to-paid conversion

2. Customer Adoption & Success

- Own customer outcomes including product adoption, usage, and overall account health

- Identify risks proactively and drive actions to improve engagement and feature adoption

- Ensure customers achieve defined success milestones and realise product value

3. Customer Retention & Growth

- Own renewals and retention across assigned accounts

- Drive testimonials, referrals, and identify upsell/cross-sell opportunities

- Monitor and improve overall customer health and long-term engagement

4. Customer Feedback & Product Loop

- Act as escalation point for critical customer issues and ensure timely resolution

- Consolidate structured feedback and feature requests from customers

- Prioritise with Product and align on roadmap and updates

- Ensure meaningful closure of feedback loops with customers

5. Team Management & Capability Building





- Manage and mentor CS Executives, improving quality of execution over time

- Ensure adherence to onboarding, adoption, and support processes

- Drive regular 1:1s, reviews, and performance tracking for the CS team

Experience Range: 2 - 3 years

Educational Qualifications: Any graduation

Skills Required: B2B , Customer , Client Accounts , Cross Selling

Job Code: KL-9SR8BFRL About Us Have you ever faced bad Interview experiences as a Candidate? Have you faced serious challenges while recruiting as a Hiring Manager or as a Recruiter?

Klimb is a Recruitment SaaS Software that focuses on India Specific Recruitment problems. Recruiters using Klimb can handle larger scale of operations; have greater confidence over interviews & offer acceptance; improve ROI; and eliminate bottlenecks. Why Us? - Founder is Ex Product Head of Naukri.com & ISB Alumni

- Product impacts large number of Organizations
- Get to work on unsolved problems
- Be part of the initial team: that shapes the product and has Freedom to contribute own ideas

📌 Customer Success Manager (Mumbai)
🏢 Klimb
📍 Mumbai