Job Summary

We are looking for a proactive and customer-focused Customer Success Executive to join our team and help customers maximize the value of our AI-powered product, Chronox AI (chronox.ai). The role involves managing customer relationships, ensuring smooth onboarding, driving product adoption, and improving customer satisfaction and retention.

Responsibilities

- Manage customer relationships and act as the primary point of contact.
- Ensure smooth customer onboarding and product implementation.
- Understand customer needs and drive product adoption.
- Conduct regular customer check-ins and follow-ups.
- Resolve customer concerns by coordinating with internal teams.
- Identify upselling and cross-selling opportunities.
- Monitor customer satisfaction, retention, and engagement.
- Maintain accurate customer records in the CRM.

Key Skills Required

- Technical background is mandatory through education, professional experience, or relevant technical knowledge.
- Strong verbal and written communication skills.
- Customer-focused mindset with good problem-solving abilities.
- Ability to manage multiple customers and priorities.
- Basic understanding of software products, IT services, or SaaS solutions.
- Willingness to learn technical products and explain them effectively.

Good to Have: Experience in Customer Success, BDE, Client Servicing, SaaS/IT services, CRM tools, or working with international clients.





Education: B.Tech, B.E., BCA, MCA, B.Sc. (IT/CS), or a relevant technical qualification or equivalent technical knowledge.

Experience: 0–3 Years

Location: Ahmedabad, Gujarat (On-site)

Salary Budget: ₹3 LPA to ₹5 LPA

Why Join Our Team?

- 5 Days Working: Maintain a healthy work-life balance.
- Quarterly Events & Awards: Celebrate achievements and milestones.
- Knowledge Sharing Sessions: Learn and collaborate with the team.
- Competitive Salary & Benefits: Enjoy a market-competitive package.
- Personal Growth & Equal Opportunities: Grow your career in a supportive environment.

About Us

Ace Analytics is an Ahmedabad based software company with over a decade of experience designing and delivering high quality, production grade software for clients across the globe. Over the past ten years, we have built a reputation for strong engineering practices, dependable delivery and long term client relationships, combining technical depth with a genuine sense of ownership over the products we build. Our teams work with clients across multiple industries and geographies, delivering solutions that scale.

We are also home to Chronox AI, our sister firm dedicated to building AI driven products and solutions. This reflects our broader commitment to strong engineering and up-to-date technology across the group.

📌 Customer Success Executive (Ahmedabad)
🏢 ACE Analytics
📍 Ahmedabad