Sky Service CCU - Team Leader_Sky Channel-Customer Service_Thane - Lead and manage a customer service team to ensure high-quality support and service delivery.
- Oversee daily operations within the Sky Service CCU to meet customer satisfaction goals.
- Coordinate with team members to handle customer queries and resolve issues efficiently.
- Monitor team performance and provide guidance and training as needed.
- Ensure adherence to company policies and service standards.
- Facilitate communication between customers and internal departments to improve service processes.
- Drive continuous improvement initiatives to enhance customer experience.
- Maintain a positive work workplace and motivate team members towards achieving targets.
📌 Customer Service Team Leader (Thane)
🏢 Kotak Securities
📍 Thane
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