Responsibilities:

- Receive customer information through various channels: Hotline, Social Media, Email, Text Message
- Support and handle any arising issues for customers and drivers during the service process
- Provide consulting, answers, and solutions to customer and driver inquiries or complaints related to GreenSM products and services
- Conduct surveys to gather feedback, and assess customer satisfaction regarding product quality, services, and after-sales programs
- Implement sales and customer service programs according to plan (promotions, loyalty programs, etc.)
- Record and report customer feedback, proposing timely and effective solutions

Requirements:

- College degree or above
- Prior customer service experience with traditional taxis or ride-hailing services
- High sense of responsibility and teamwork spirit
- Positive work attitude with explicit, intuitive goal setting
- Be willing to work assigned shifts (including holidays and public holidays), to support 24/7 operations.
- Proficient with MS Office, Google Suites, and customer service systems
- We highly prioritize candidates who are ready to join immediately

📌 Customer Service Specialist (New Delhi)
🏢 GSM - Green SM
📍 New Delhi