Position: Customer Service Specialist

Experience: 3 - 6 Years

Employment Type: Full-Time (Third-Party Payroll, Parekh E-com & Warehousing Services Pvt. Ltd.)

Client Location: Airoli Mindspace near Airoli Station, Navi Mumbai-400708

Key Responsibilities

- Handle the complete OTC (Order-to-Cash) process for assigned customers and business accounts.
- Execute end-to-end order management activities, including order entry, order processing, and order fulfilment.
- Process customer orders accurately in SAP and ensure timely execution.
- Manage customer requirements related to Incoterms, payment terms, delivery timelines, and order coordination.
- Coordinate with Supply Chain, Commercial, Logistics, Finance, Quality, and Customer Service teams for smooth order execution.
- Track order status and proactively resolve customer concerns related to deliveries, invoices, shipments, and documentation.
- Ensure high service levels and customer satisfaction while maintaining process compliance.
- Maintain strong customer relationships through effective communication and timely support.
- Differentiate customer requirements from business capabilities and provide cost-effective operational solutions.
- Maintain accurate order records, customer updates, and reporting within systems.
- Support continuous improvement initiatives within customer service and order management processes.

Required Qualifications

- Bachelor's Degree in any discipline.
- 3 to 6 years of experience in customer service,



order management, supply chain support, or related roles.
- Experience in handling international customers and business coordination will be preferred.

Required Skills

- Strong knowledge of OTC (Order-to-Cash) and end-to-end order management processes.
- Hands-on experience in SAP order processing and customer service operations.
- Good understanding of Incoterms, payment terms, invoicing, and order fulfilment processes.
- Robust communication and stakeholder management skills.
- Excellent problem-solving and analytical abilities.
- Ability to manage multiple customer accounts and priorities in a rapid-paced environment.
- Positive coordination skills with cross-functional teams.
- Proficiency in MS Excel, ERP systems, and reporting tools.
- Self-motivated with the ability to work independently and collaboratively.
- Strong customer-centric approach with attention to detail.
- Flexibility to accommodate international business schedules and time zones is essential.
- Candidate should be adaptable, proactive, and customer-oriented.

Role: Customer Service, Industry Type: Chemicals, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Order to Cash SAP MMDocumentationPayment ProcessingOTC

📌 Customer Service Specialist (Navi Mumbai)
🏢 PAREKH
📍 Navi Mumbai