We are looking for an energetic and customer-focused BPO Sales Executive to join our Utilities process. The role involves handling customer interactions, understanding their requirements, recommending suitable utility services, and driving sales through effective upselling and cross-selling.
Key Responsibilities
- Handle inbound/outbound customer interactions for the utilities process.
- Understand customer needs and recommend appropriate products/services.
- Achieve assigned sales, upselling and cross-selling targets.
- Identify opportunities to maximize revenue through every customer interaction.
- Provide excellent customer service while maintaining sales performance.
- Resolve customer queries and provide accurate information about utility services.
- Maintain high standards of call quality, productivity and compliance.
- Follow company processes, policies and quality guidelines.
Eligibility
- Minimum 1 year of BPO experience is mandatory.
- Prior experience in sales, upselling or cross-selling will be preferred.
- Excellent verbal communication and customer-handling skills.
- Target-oriented with a solid sales mindset.
- Comfortable working in rotational shifts.
- Immediate joiners / candidates with short notice periods preferred.
📌 Customer Service Representative (Bengaluru)
🏢 TSI - Transworld Systems
📍 Bengaluru
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