Customer Service Represent.

Customer Service

Represent.

- - - - - - - - - - - - MISSION : Is in charge of managing orders, monitoring execution and treating customers’ requests to meet service commitment and improve customer satisfaction KEY EXPECTED ACHIEVEMENTS Manage Order & delivery • Captures, records and commits customer orders according to customer needs, agreement and defined service level • Proposes product alternatives in case of phase-out or shortage • If relevant, optimizes, plans and coordinates the delivery with customers and partners Monitor Execution • Handles customer orders portfolio and monitors execution • Liaise with the relevant partners to ensure on-time deliveries and service commitment • Proactively alerts customer in case of any event,



delay or failure regarding the service commitment and engages in the search for a solution to the customer • Informs and follows up with customers Manage Request • Captures customer’s requests & claims • Analyses and provides issue resolution or appropriate answer • Contacts, follows up and closes the loop with customer • Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
- Shares recurring problems with the relevant internal partner(s) in order to find solutions Support sales • Seizes chance to up-sell and cross-sell in response to Customer orders, requests and portfolio management Apply and improve work methods • Applies standards and procedures (including internal control rules & embargo ….).
- Contributes to continuous improvement to enhance work methods and customer satisfaction

📌 Customer Service Representative (Pune)
🏢 Michelin India Private
📍 Pune