Job Title: Customer Service Executive Job Summary: We are looking for a customer-focused and enthusiastic Customer Service Executive to handle customer inquiries, resolve complaints, provide product or service information, and ensure customer satisfaction. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customer concerns professionally.

Key Responsibilities Handle customer inquiries through phone calls, emails, chat, or other communication channels. Respond to customer questions regarding products, services, pricing, and policies. Resolve customer complaints and issues promptly and professionally.

Maintain accurate records of customer interactions and feedback. Follow up with customers to ensure their issues have been resolved. Coordinate with internal departments to address customer concerns. Provide accurate information about company products and services.





Maintain customer databases and update relevant information. Meet customer service targets and performance standards. Build and maintain positive relationships with customers.

Required Skills Excellent verbal and written communication skills. Positive problem-solving and customer-handling abilities. Strong interpersonal skills and a customer-oriented approach. Basic computer knowledge and proficiency in MS Office. Ability to handle multiple inquiries and work under pressure. Patience, active listening, and a positive attitude. Good coordination and time-management skills.

Educational Qualification Minimum qualification: 12th pass or Graduate. Freshers and experienced candidates can apply, depending on company requirements.

📌 Customer Service Executive (Mumbai)
🏢 Av Talent Solutions
📍 Mumbai