- Customer Query Management: Handle customer queries via email, WhatsApp, and calls.
- Order &
- Delivery Assistance: Assist customers with order status, tracking details, delivery delays, cancellations, refunds, and other order-related concerns.
- Issue Resolution &
- Escalation: Identify customer issues, provide appropriate resolutions, and escalate complex cases to the relevant teams.
- Coordination &
- Follow-ups: Coordinate with internal teams, courier partners, and warehouse teams to ensure timely resolution
- Documentation &
- Reporting: Maintain customer support trackers, update query statuses, and ensure accurate records of complaints, resolutions, and follow-ups.
About Company: MARS Cosmetics is a young and bold color cosmetics brand based in Delhi. We're looking to make beauty products better and more affordable.
📌 Customer Service/Customer Support Internship in Delhi
🏢 MARS Cosmetics
📍 Delhi
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