Flow Realty is a fast-growing real estate company focused on delivering exceptional customer experiences and premium residential solutions in Bangalore. We believe in innovation, transparency, and building long-term relationships with customers and channel partners.
Job Summary
We are looking for a customer-focused CRM executive to manage post-sales customer interactions, resolve queries, and ensure customer satisfaction. The candidate will serve as the single point of contact for customers and coordinate with the internal team to resolve concerns promptly.
Key Responsibilities
· Handle post-sales customer queries, complaints, and follow-ups until closure.
· Serve as the primary point of contact for customers and coordinate with the sales team.
· Liaise with internal teams to ensure timely and effective issue resolution.
· Manage the complete post-booking documentation life cycle : Agreement for Sale. Sale deed, demand letters, payment schedules, and possession documentation.
· Maintain positive customer relationships through skilled communication and proactive follow-ups.
· Ensure customer satisfaction through efficient query management and problem-solving.
Required Skills & Qualifications
· Graduate/MBA with 2-4 years of post-sales, CRM, or customer service experience in Real Estate.
· Excellent communication, interpersonal, and convincing skills.
· Fluency in English and the local language is mandatory.
· Good ERP system knowledge and MS Office (Word, Excel, PPT)
· Strong customer-handling, coordination, and problem-solving abilities.
· Willingness to work on-site as per the business requirements.
What Flow Realty Offers
● Competitive salary with attractive incentives, PF & Medical Insurance.
● Opportunity to grow with a rapidly expanding real estate company.
● Entrepreneurial and collaborative work culture.
● Career advancement opportunities.
● Learning and leadership exposure in a startup ecosystem.