Company Description AKMRX Private Limited is an India-based export company supplying cocopeat products, whole and ground spices, and various types of rice to buyers across multiple continents. The product range includes cocopeat blocks, briquettes, discs, grow bags, a wide assortment of spices, and basmati, non-basmati, and sella rice. Each shipment is backed by laboratory testing and a certificate of analysis, ensuring consistent quality and reliability.

AKMRX manages export documentation, including HS codes, phytosanitary and origin certificates, and coordinates sea freight to destination ports. The company operates from Hyderabad, Telangana, India, and emphasizes responsive customer communication and end-to-end export support.

Role Description The Customer Relations Specialist is a full-time, in office role based in the Greater Hyderabad Area. This role is responsible for managing day-to-day communication with international buyers, addressing inquiries, and providing timely updates on orders, documentation, and shipments. The specialist will track customer requests, resolve service issues, and coordinate with internal teams for product availability, quality checks, and logistics.

They will monitor customer feedback, support retention initiatives,



and contribute to continuous improvement of service processes. The role also involves maintaining accurate records of interactions, preparing basic reports on customer satisfaction metrics, and ensuring a professional, courteous experience for every customer.

Qualifications

- Strong customer service and customer support skills, with a focus on handling queries and resolving issues professionally.
- Ability to drive customer satisfaction and support customer retention through consistent, reliable follow-up and relationship building.
- Excellent verbal and written communication skills for working with international clients and internal stakeholders.
- Good organizational and time-management abilities, including maintaining records, tracking orders, and managing multiple accounts.
- Proficiency with basic office software (e.g., email tools, spreadsheets, CRM systems) and comfort working with documentation processes.
- Proficiency in any preferred language : Tamil, Kannada, Malyalam
- Qualification : Intermediate (10+2) or Bachelor’s degree in Business, Commerce, Communications, or a related field preferred, or equivalent practical experience.
- Ability to work on-site in the Greater Hyderabad Area and collaborate

📌 Customer Relations Specialist (Hyderabad)
🏢 AKMRX
📍 Hyderabad