Customer

Customer Quality team (Experience (8 to 10 Years)

Input

- Dealership & Aftersales services
- Dealerships DID (Dealer Issue Detection) received through system
- Dealership’s WC (Warranty Claim) received through system
- Dealership’s CIR I/S (Country Issue Report Incident/Safety) received through system

Key Tasks

All India

- Build excellent working relationship with all major stakeholders.
- Respect work standards and contribute to continual improvement of Product quality
- Detect, Analyze, facilitate and categorize the customer defects to create Technical Issues.
- Address Technical Issues to the right function with correct priority to reach 3MIS & 12MIS targets.
- In depth investigation of safety issue, with speed and according to the rules.
- Request, ensure failed parts from dealer reach the plant quality,



design & supplier for failure analysis
- Lead Pre-Analysis meetings with key stakeholders for Field issues coming from market
- Facilitate Crisis meeting to alert the management in case of safety, media or legal risks.
- Conduct weekly regular rituals with key stakeholders / regions on common topics.
- Monitor and report on Key Performance Indicators (KPI’s) to prevent occurrence of non-conformity relating to Product, Processes and System.

Tools used

- MS Excel
- Power point
- Outlook
- 7QC tools & 8D
- Root cause analyssis techniques

Output

- Failure data analysis
- Improving the Product Quality by controlling 3MIS & 12MIS failure trend

📌 Customer Quality Specialist (Chennai)
🏢 Quess IT Solutions
📍 Chennai