- CA&R; Specialist / Full-Time Intern Department: Customer Experience &
- CA&R; Employment Type: Full time Intern (with potential conversion to Permanent Role) Location: Field &
- Office Hybrid (Requires local travel) Role Overview We are seeking a proactive and customer-focused individual to join our Customer Experience and CA&R; team. This role will provide essential operational support during team weekly offs and leaves, ensuring uninterrupted service for our customers. A significant portion of this role involves hands-on, high-touch resolution of complex customer issues, including home visits for escalated cases.
Key Responsibilities Customer Resolution &
- Support: Act as the primary point of contact during team weekly offs and planned leaves, maintaining service continuity and managing customer inquiries. On-Site &
- Escalated Issue Resolution: Visit customers at their homes for high-priority escalated cases to assess,
understand, and resolve issues firsthand.
Feedback Collection: Gather insights during field visits to help the internal team improve processes and service quality. Cross-Functional Coordination: Collaborate with internal support teams to drive end-to-end resolution for complex customer cases.
Key Requirements Language Proficiency: Fluency in English, Hindi, and Kannada (spoken communication is essential for effective customer home visits). Strong verbal, written, and interpersonal communication skills. High level of empathy and comfort with direct, face-to-face customer interactions. Flexibility and willingness to travel locally approximately twice a week for customer visits. Problem-solving mindset with a proactive approach to handling difficult situations.