Hiring: AR / Collections & Customer Support Specialist

Location: Mohali, Punjab

Joining Formalities: Mandatory in-office visit in Mohali

Job Type: Remote

Mandatory: Strong British English accent and explicit, confident spoken English for professional customer calls.

About the Role

We are looking for a proactive and detail-oriented AR / Collections & Customer Support Specialist to manage the end-to-end accounts receivable and collections process for Spectora’s Pay at Close program.

The ideal candidate will have strong AR and collections experience, excellent spoken and written English, and the confidence to communicate with U.S.-based customers. We need someone who takes ownership, resolves complex payment issues, and helps improve processes as the program grows.

Key Responsibilities

- Own the end-to-end AR process, including tracking outstanding balances, payment statuses, and overdue accounts.
- Contact U.S. customers via phone and email to follow up on outstanding payments and resolve payment-related concerns.
- Accurately apply and reconcile check and wire payments in Spectora’s internal system, ensuring received payments are applied before accounts move to collections.
- Investigate and resolve payment discrepancies, including missing payments, overpayments, and underpayments.
- Refer eligible overdue accounts to the external collections agency, preparing accurate referral files and supporting documentation.




- Handle customer support issues and escalations, including complex cases that require independent judgment and problem-solving.
- Create, document, and continuously improve SOPs and workflows as the program expands.
- Collaborate closely with the Spectora team and operate as an extension of its internal department.

Candidate Requirements
- Strong experience in Accounts Receivable, collections, payment reconciliation, and cash application.
- Proven experience handling overdue accounts and customer collections.
- Clear, confident spoken English with a neutral, easy-to-understand accent for calls with U.S.-based customers.
- Excellent written English and professional communication skills.
- Ability to handle difficult collections conversations and customer escalations professionally.
- Strong analytical skills, attention to detail, and the ability to resolve issues independently.
- Experience creating SOPs and improving processes.
- A strong sense of ownership, accountability, and reliability.

We’re looking for more than a processor—we need someone who can own the AR and collections function, make sound decisions, and help build scalable processes.

Note: An in-office visit in Mohali is mandatory for joining formalities.

Pay: ₹20,000.00 - ₹70,000.94 per month

Benefits

- Health insurance
- Paid sick time

Work Location: Remote

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