Process and Tool Specialist

Job Location: Pune, Sangamwadi

Hybrid work model with regular office presence

Your role

- Develop scalable Corporate Sales process landscapes and translate G2M requirements into practical, usable, and adopted sales tools.
- Improve workflow usability, consistency, efficiency, and data quality while reducing manual workarounds.

Your responsibilities

- Translate G2M strategy and process logic into explicit process and tool requirements.
- Coordinate process and tool improvement backlogs within the Corporate Sales roadmap.
- Challenge deviations, workarounds, and inefficient routines and recommend simplification and automation.
- Define user-acceptance criteria and test tool changes with users and IT support.
- Document process standards, user guides, and adoption routines.
- Support rollout and training for global Sales processes, tools, and standards.
- Identify and escalate adoption blockers, structural tool issues, inefficiencies, and data-quality risks.
- Collaborate cross-functionally with Corporate Sales, G2M Orchestration,



Business Analyst, IT / CRM Support, BI / Data Support, Sales Management, and Outside Sales / Inside Sales on standards, adoption, KPI and analytics requirements, tool delivery, dashboards, user feedback, and workflow validation.

Your profile

- Strong understanding of sales processes, CRM, G2M workflows, and Corporate Sales requirements.
- Ability to translate business needs into practical process and tool requirements.
- Knowledge of process mapping, testing, documentation, user acceptance, and adoption support.
- User-centric mindset with structured problem-solving and stakeholder-alignment skills.
- Understanding of data quality, reporting logic, dashboards, and analytics requirements.
- Strong communication across sales, analytics, process owners, and IT stakeholders.
- Ability to prioritize improvements and support change in an international environment.

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