International Centre for DPI Innovation and Advancement (ICDIA)

Department: Consultant - eLearning Expert

Position Title: Capacity Building & Skilling

Number of Positions: 1

1. Role Overview The Consultant eLearning Expert will design, build and run ICDIA’s digital learning and capacity-building programmes on Digital Public Infrastructure (DPI), digital governance and related technology and policy themes. The role converts complex DPI knowledge into learner-centric eLearning that serves policymakers, government officials, technologists, implementers and partner institutions across countries.

The incumbent will combine instructional design and learning-technology expertise with a working understanding of how DPI is built, governed and adopted: its technology building blocks, the policy and regulatory frameworks around it, and the institutional capacity needed to deploy it. The role will work closely with ICDIA’s subject-matter experts, policy and technology teams, and global partners to ensure that learning initiatives reflect current practice and address real capability gaps.

The role will also strengthen ICDIA’s digital learning ecosystem by adopting sound instructional design practices, open and interoperable learning technologies, and data-driven approaches to measuring learning impact.

2. Key Responsibilities

2.1 Learning Strategy and Curriculum Design for DPI

- Develop ICDIA’s digital learning and capacity-building strategy for DPI, aligned with the organisation’s mission and international engagement goals.
- Design role-based learning pathways (for example, for policymakers, government technology leaders, programme managers, developers and regulators) covering foundational through advanced DPI topics.
- Conduct learning needs assessments and skill-gap analyses with government, institutional and partner stakeholders to prioritise learning interventions.
- Define learning outcomes, competency frameworks and assessment approaches for each programme, and map them to progressive skill development.

2.2 Design and Development of eLearning Programmes

- Develop customized eLearning modules and digital learning programmes for capacity building, aligned with organizational needs and learning objectives.
- Apply recognised instructional design models (ADDIE, SAM or equivalent) to build interactive, engaging and practice-oriented courses, microlearning, simulations and case-based modules.
- Integrate multimedia such as video, animation, scenarios, quizzes and interactive exercises, using authoring tools such as Articulate, Adobe Captivate or equivalent.
- Build courses to interoperable standards (SCORM, xAPI, LTI) and to accessibility standards (WCAG), with support for multilingual and low-bandwidth delivery.
- Design blended, cohort-based and self-paced formats, including virtual workshops, webinars, masterclasses and train-the-trainer programmes.
- Ensure that learning content is structured, accessible, engaging, and appropriate for the intended learner groups.

2.2 Content Creation and Management

- Work with ICDIA’s subject-matter experts to gather, validate and structure content on DPI themes such as digital identity, digital payments, data exchange and consent, interoperability and open standards, open APIs, data protection, cybersecurity and digital public goods.
- Translate policy,



regulatory and governance material (frameworks, standards, strategy documents and country experiences) into accessible learning content, case studies and decision-oriented scenarios.
- Develop and maintain training manuals, learner workbooks, facilitator guides, reference materials, assessments, and other supporting documentation for online and blended learning programmes.
- Convert technical architecture and implementation knowledge into clear learning content for non-technical audiences, and policy content into practical guidance for technical audiences.
- Develop facilitator guides, learner workbooks, reference materials, assessments and job aids, and maintain version control and quality review of all learning content.
- Keep content current with developments in DPI, digital governance and technology policy, including international frameworks and good practices.

2.3 Learning Management System (LMS) Administration

- Administer and maintain ICDIA’s Learning Management System (for example Moodle or an equivalent platform), including course setup, enrolment, access management, assessments and certification.
- Advise on the selection, configuration and integration of learning platforms and tools, with attention to openness, interoperability, security and data protection. Manage and maintain the organization's Learning Management System (LMS) to ensure smooth functionality, accessibility, and user experience.
- Upload, configure, organize, and maintain online courses, learning resources, assessments, and other digital learning content on the LMS.
- Track and report learner participation, completion, assessment results and engagement through LMS analytics and dashboards.
- Identify and coordinate the resolution of technical issues related to eLearning platforms, LMS functionality, and course delivery.
- Explore and pilot emerging learning technologies, including AI-enabled personalisation, adaptive learning and assistants, with appropriate governance.

2.4 Capacity Building and Skills Development

- Conduct learning needs assessments and skill-gap analysis to identify capability requirements and develop targeted learning interventions.
- Design and implement capacity-building programmes aligned with organizational priorities and identified learning needs.
- Facilitate virtual workshops, webinars, training sessions, knowledge-sharing sessions, and other learning interventions to support continuous learning and career development.
- Develop learning pathways and interventions to support progressive skill development.
- Support the development of scalable and sustainable digital learning solutions for capacity building.
- Work with ICDIA’s Global Collaboration, Advocacy and Business Development teams so that learning supports partnership and advocacy priorities.

2.5 Evaluation and Continuous Improvement

- Define learning KPIs and an evaluation framework (for example Kirkpatrick or equivalent) covering reach, engagement, learning gain,



application and institutional outcomes.
- Analyse learner feedback, assessment data and learning analytics to improve content and delivery.
- Review and update programmes regularly based on stakeholder feedback, policy and technology developments, and lessons learned
- Review and update learning content based on changing organizational requirements, learner needs, emerging trends, and technological developments.
- Stay updated on the latest advancements in eLearning, instructional design, digital learning technologies, and capacity-building methodologies.
- Identify and recommend innovative approaches to enhance the organization's digital learning ecosystem.

2.6 Stakeholder Engagement

- Engage SMEs, trainers, content developers, technology teams, government counterparts and international partners throughout the programme lifecycle.
- Communicate effectively with learners, trainers, SMEs, and other stakeholders to facilitate successful implementation of eLearning initiatives.
- Build strong working relationships with internal and external stakeholders to support learning and capacity-building objectives.
- Represent ICDIA’s learning initiatives in relevant forums, working groups and partner consultations, as required.

3. Educational Qualifications

- Bachelor’s degree in Education, Instructional Design, Learning & Development, Educational Technology, Psychology, Communication, Computer Science, or a related discipline from a recognized university/institution.
- A Master’s degree in Instructional Design, Educational Technology, Education, Learning & Development, or a related field will be an advantage.

4. Experience Required

- Minimum 5 years of experience in developing and implementing eLearning programmes, digital learning solutions, or capacity-building initiatives.
- Demonstrated experience in learning programmes related to technology, digital transformation, e-governance, digital public infrastructure or public policy.
- Hands-on experience with Learning Management Systems (LMS) such as Moodle, Blackboard, Talent LMS, or similar platforms. Experience with eLearning authoring tools such as Articulate, Adobe Captivate, or equivalent tools.
- Experience in instructional design, digital content development, learner engagement, and learning evaluation.
- Experience delivering capacity building for government, public-sector or multilateral audiences, including in more than one country. Experience working with international organisations, development agencies, think tanks or universities on digital or policy learning programmes.
- Experience in working with Subject Matter Experts and cross-functional stakeholders to develop learning content and programmes.
- Knowledge of learning analytics, learner assessment, and programme evaluation.
- Strong stakeholder management and collaboration skills.
- Strong analytical, problem-solving, and project management capabilities.
- Ability to manage multiple learning projects and deliverables within defined timelines.
- Willingness and ability to adopt emerging digital learning technologies and innovative skilling approaches.

5. Age Criteria : 25 +years 6. Compensation (CTC)

Final CTC will be determined based on the candidate’s experience, expertise, suitability for the role, and applicable organizational policies.

📌 Consultant eLearning Expert (New Delhi)
🏢 National Institute for Smart Government (NISG)
📍 New Delhi