: Client Servicing Manager – Social Events

Company: Event Dynamics India Pvt. Ltd.

Industry: Event Management

Experience: 3–8 Years

Employment Type: Full-Time

Location: Mumbai

Job Summary

We are looking for a creative, client-focused, and well-organized Client Servicing Manager – Social Events with 3–8 years of experience in the event management industry. The candidate will be responsible for managing client relationships, understanding event requirements, coordinating with internal teams, and ensuring the successful execution of social events such as weddings, birthday celebrations, anniversaries, private parties, and other special occasions.

The ideal candidate should have excellent communication skills, robust coordination abilities, and the capability to manage clients professionally from the initial enquiry to the final event execution.

Key Responsibilities

- Handle client enquiries, meetings, and follow-ups for social events.
- Understand client requirements, preferences, budgets, themes, and expectations.
- Develop event concepts, presentations, proposals, and quotations in coordination with the creative and production teams.
- Act as the primary point of contact for clients throughout the event planning and execution process.
- Coordinate with event planners, production teams, decorators, caterers, venues, entertainment vendors, and other stakeholders.
- Manage event timelines, checklists, schedules, budgets, and client approvals.
- Conduct venue visits and client meetings to understand requirements and finalize arrangements.
- Ensure smooth communication between clients and internal departments.
- Handle last-minute changes, client feedback, and on-site issues professionally.
- Maintain strong client relationships to generate repeat business and referrals.
- Coordinate billing, payment follow-ups,



and closure formalities with the accounts team.
- Ensure client satisfaction and deliver events according to agreed requirements and company standards.

Required Skills & Qualifications
- 3–8 years of experience in client servicing, preferably in an event management company.
- Experience handling social events, weddings, private parties, and celebrations.
- Excellent verbal and written communication skills.
- Strong client relationship management, negotiation, and problem-solving abilities.
- Good understanding of event planning, vendor coordination, décor, catering, entertainment, and production requirements.
- Ability to manage multiple clients and events simultaneously.
- Strong organizational skills, attention to detail, and time management.
- Proficiency in MS Office, Excel, PowerPoint, and email communication.
- Willingness to work flexible hours, including weekends and holidays, depending on event schedules.

Key Performance Indicators (KPIs)
- Client satisfaction and feedback.
- Timely completion of event planning and execution activities.
- Client retention and repeat business.
- Accuracy of proposals, budgets, and event documentation.
- Effective coordination with vendors and internal departments.
- Timely client communication and issue resolution.
- Achievement of assigned revenue and client servicing targets.

Preferred Candidate Profile
- Candidates with prior experience in a professional event management company.
- Strong exposure to social events and premium celebrations.
- Ability to manage clients independently and handle high-pressure situations.
- A proactive, presentable, service-oriented professional with a positive attitude.

Pay: ₹50,000.00 - ₹1,500,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Provident Fund

Work Location: In person

📌 Client Servicing Manager – Social Events Industry (Bandra West)
🏢 Event Dynamics India
📍 Bandra West