Location: Mumbai

Experience: 4–5 Years

Employment Type: Full-time

Work Mode: On-site

About the Role

We are looking for a Client Success Manager to manage and strengthen relationships with our clients, ensuring successful delivery, strong client satisfaction, and long-term account growth. The ideal candidate should have strong client-handling skills, an understanding of digital marketing, and the ability to coordinate effectively with multiple internal teams.

Key Responsibilities

- Own day-to-day client relationships and act as the primary point of contact for assigned accounts.
- Understand client business objectives, requirements, priorities, and expectations.
- Coordinate with internal teams such as SEO, Social Media, Paid Media, Creative, Content and Web to ensure smooth execution.
- Manage project timelines, deliverables, feedback, and client expectations.
- Conduct regular client calls and meetings, share updates, and present campaign performance.
- Proactively identify issues, risks, and opportunities and drive them towards resolution.
- Translate client requirements into explicit briefs and actionable tasks for internal teams.
- Monitor client satisfaction and identify potential concerns before they become escalations.




- Understand campaign performance and communicate insights and recommendations to clients in a clear, business-focused manner.
- Identify opportunities for upselling and cross-selling relevant digital marketing services.
- Support client retention, renewals, and long-term account growth.

Required Skills & Qualifications

- 4–5 years of experience in Client Servicing, Client Success, or Account Management, preferably within a digital marketing agency.
- Strong understanding of digital marketing services including SEO, Social Media, Paid Media, Content, Creative, and Web.
- Excellent verbal, written, and presentation skills with strong client-handling abilities.
- Proven experience in managing multiple clients, projects, timelines, and deliverables.
- Strong relationship management, problem-solving, and stakeholder management skills.
- Ability to handle client escalations, manage expectations, and drive issues to resolution.
- Commercial understanding with exposure to client retention, upselling, and cross-selling.
- Strong ownership, organisation, and ability to work effectively with cross-functional teams.

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Application Question(s)

- Current CTC?
- Expected CTC?
- Notice Period?

Work Location: In person

📌 Client Success Manager (Andheri)
🏢 Ethinos Digital Marketing
📍 Andheri