Experience

1–3 Years (A minimum of 1 year of experience in Client Support, Customer Service, Client Services, or a similar role is required.)

Educational Qualification

Any Graduate

Location

Aundh, Pune

Company Profile www.binated.com

Role Overview The Customer Service Representative (CSR) provides customer service, administrative, and operational support based on the requirements of the assigned client account or project. The responsibilities may vary depending on the nature of the process and may include customer query resolution, sales support, order processing, data management, vendor coordination, email support, call handling, and other back-office activities.

The CSR works as an extension of the client’s team and is expected to deliver accurate, timely, and professional support while following client-specific procedures, quality standards, and service-level expectations.

Key Responsibilities

- Provide customer service and operational support through email, telephone, chat, or other communication channels, depending on the assigned process.
- Respond professionally to customer, client, vendor, or internal stakeholder enquiries.
- Understand queries or service requests and provide appropriate information, assistance, or resolution.
- Support sales representatives or client teams with administrative and operational activities.
- Create, update, and maintain quotations, estimates, presentations, reports, orders, and other business documents as required.
- Enter, review, and maintain customer, order, transaction, and service-related information in the client’s systems.
- Process orders, requests, cases, tickets,



or other assigned transactions in accordance with established procedures.
- Communicate with customers, suppliers, vendors, or other stakeholders to obtain required information and provide updates.
- Monitor the progress of assigned requests, orders, or cases and complete timely follow-ups.
- Maintain accurate notes, status updates, documentation, and records in the relevant systems.
- Identify potential errors, delays, customer concerns, or process issues and escalate them to the appropriate team member.
- Coordinate with internal teams and client stakeholders to ensure that tasks are completed within the required timelines.
- Meet established productivity, quality, response-time, and service-level targets.
- Follow client-specific standard operating procedures, data-security requirements, and quality standards.
- Attend process training, team meetings, feedback sessions, and refresher training as required.
- Adapt to changes in client processes, systems, priorities, and business requirements.
- Perform other customer service, administrative, or operational responsibilities assigned as part of the project.

Candidate Requirements

- 1–3 years of experience in Client Support, Customer Service, Client Services, or a similar role.




- Experience in International voice or email process is preferred.
- Excellent verbal and written English communication skills.
- Comfortable working continuous night shifts.
- Willing to work 5 days a week with rotational weekly offs.
- Available to work from our Aundh, Pune office.

Responsibilities & Skills

- Good written and verbal communication skills.
- Professional and customer-focused approach.
- Strong attention to detail and commitment to accuracy.
- Ability to understand customer requirements and provide appropriate assistance.
- Good organizational, time-management, and follow-up skills.
- Ability to manage multiple tasks and changing priorities.
- Basic problem-solving and decision-making abilities.
- Ability to work independently and collaboratively within a team.
- Willingness to learn recent processes, systems, and client requirements.
- Ability to follow documented procedures and work instructions.
- Basic proficiency in Microsoft Office, Google Workspace, or similar business applications.
- Ability to maintain confidentiality and handle client and customer information responsibly.
- Flexibility to work across different accounts or projects based on business requirements.

Employment Details

- Employment Type: Full-time | Permanent
- Work Mode: Work from Office
- Shift: Continuous Night Shift
- Schedule: 5-Day Work Week with Rotational Weekly Offs

Benefits

- Health Insurance
- Paid Time Off
- Provident Fund
- Leave Encashment

Apply Now

Interested candidates can send their updated resumes to [email protected].

📌 Client Service Representative #12 (Pune)
🏢 Binated
📍 Pune