We are seeking a customer-focused Client Relationship Executive to maintain positive relationships with clients, understand their needs, resolve queries, and ensure a smooth and satisfactory client experience.
Key Responsibilities
- Communicate with existing and prospective clients through calls, emails, and meetings.
- Understand client requirements and provide appropriate information about company services.
- Maintain solid and long-term client relationships.
- Follow up with clients regarding queries, feedback, and ongoing requirements.
- Coordinate with internal departments to resolve client issues.
- Maintain client records, communication history, and follow-up schedules.
- Identify opportunities for upselling and cross-selling company services.
- Ensure client satisfaction and support client retention.
- Prepare regular client interaction and follow-up reports.
Required Skills
- Excellent communication and interpersonal skills.
- Strong relationship-building and problem-solving abilities.
- Patience and a customer-oriented attitude.
- Good follow-up and coordination skills.
- Basic computer knowledge and MS Office proficiency.
- Ability to handle client queries professionally.
Qualifications
- Graduate in any discipline.
- Freshers and candidates with up to 1 year of experience can apply.
Ideal Candidate A friendly, organized, and professional individual who can communicate effectively, build trust with clients, and maintain long-term business relationships.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits
- Cell phone reimbursement
Ability to commute/relocate:
- Patna, Bihar: Reliably commute or planning to relocate before starting work (Required)