Job Title: Client Relationship Manager (CRM) – Digital Marketing

Department: Client Servicing / Account Management

Reports To: Account Director / Head of Client Services

Location: Visakhapatnam

Job Type: Full time

Job Overview

We are seeking a proactive, strategic, and results-driven Client Relationship Manager (CRM) to join our digital marketing team. In this role, you will serve as the primary point of contact between our agency and a portfolio of high-value clients. You will be responsible for understanding client goals, translating them into actionable digital marketing strategies alongside our performance and creative teams, ensuring campaign deliverables are met, and driving client retention and account growth.

Key Responsibilities1. Client Management & Communication

- Serve as the main point of contact for daily communication, campaign updates, and performance reporting.
- Lead onboarding sessions, kick-off meetings, strategy syncs, and periodic performance reviews (QBRs).
- Build strong, trust-based partnerships with key stakeholders, marketing directors, and decision-makers.

2. Strategy Alignment & Campaign Oversight
- Translate client business objectives into tailored digital marketing initiatives across SEO, PPC (Meta/Google Ads), Content Marketing, Social Media, and Web Development.




- Collaborate with internal specialist teams ( copywriters, designers, SEO specialists) to ensure campaigns are delivered on time, within budget, and to brief.
- Analyze performance data (using Google Analytics, Meta Ads Manager, SEMrush, etc.) and present clear, metric-driven reports highlighting ROI, ROAS, leads, and conversion metrics.

3. Account Growth & Revenue Retention
- Identify upselling and cross-selling opportunities (e.g., introducing programmatic ad campaigns, funnel automation, or branding packages) to grow account value.
- Manage contract renewals, scope expansions, and budget adjustments in alignment with agency goals.
- Monitor account health proactively to minimize churn and resolve performance or delivery blockers before they escalate.

4. Operational Excellence
- Oversee project timelines, deliverables, and scope modifications using project management platforms (e.g., Asana, ClickUp, Trello, Jira).
- Track account profitability and ensure client billing, invoices, and retainer balances remain current.

Pay: ₹13,000.00 - ₹45,000.00 per month

Application Question(s)

- Should have Digital Marketing Agency Experience

Work Location: In person

📌 Client Relation Manager (Visakhapatnam)
🏢 Leadraft Media solutions
📍 Visakhapatnam