Role Overview

We are looking for a proactive Account Manager to be the primary liaison between Kairos and its clients. The role focuses on understanding client needs, strengthening relationships, coordinating day-to-day requirements, and ensuring Kairos consistently delivers on its commitments.

Key Responsibilities:

Client Relationship Management

· Act as the primary point of contact for assigned clients.

· Build strong working relationships with key client stakeholders.

· Understand business priorities, expectations, and upcoming requirements.

· Maintain regular communication and proactively update clients on progress.

Account Coordination

· Translate client requirements into transparent internal requirements for the Marketing Strategist

· Maintain account calendars, action trackers, and deliverable timelines.

· Coordinate client input, data, approvals, and dependencies.

· Ensure campaigns, reports and other agreed activities are delivered on time.

Client Nurturing

· Continuously understand changing client priorities

· Communicate project updates and results clearly so clients see the ongoing value being created.

· Identify concerns or dissatisfaction early and coordinate resolution.

· Create a proactive rather than request-driven relationship.

Reviews & Account Growth

· Organize and participate in weekly or monthly client reviews.





· Present performance updates, Campaign Plans, and recommendations with the Marketing Strategist when required.

· Track meeting action items and follow through to ensure all agreed-upon commitments are met.

· Identify opportunities for account expansion and additional service offerings to grow existing client relationships.

Required Skills & Qualifications

· Bachelor’s degree in business, Marketing, Communications or related field

· 2–4 years of account management/client servicing experience

· Excellent verbal and written communication

· Strong coordination and project-management skills

· Ability to manage multiple clients and deadlines simultaneously.

· Working understanding of digital/CRM marketing

Preferred Attributes

· Experience in marketing agencies, CRM, customer success, or consulting

· Highly organized ,proactive and capable of managing work independently

· Strong relationship-building ability

· Comfortable handling senior client stakeholders

· Ability to manage pressure without compromising communication quality.

Location: Kolkata (Work from Office)

? Ready to Apply?

? Mail your resume to: [email protected] with subject line “ Application: Account Manager - Customer Success Manager

- [Applicant Name]”

📌 Client Account Manager (Kolkata)
🏢 Kairos Consultants
📍 Kolkata