Key Skills: IAM, Incident Management, CIAM, OAuth and OpenID Connect, SAML, JavaScript, Microsoft Entra ID
Roles & Responsibilities:
- Provide L2 and L3 operational support for Ping Advanced Identity Cloud and related CIAM services.
- Onboard applications using standard SAML, OAuth, and OpenID Connect integration patterns.
- Analyze, triage, and resolve production incidents while restoring service availability within SLA targets.
- Deliver minor configuration and enhancement changes, including development, testing, and deployment activities.
- Identify manual process gaps, automate repetitive operational tasks, and prepare SOP documentation for service desk teams.
Skills Required:
- 4-7 years of experience in identity and access management operations, with relevant experience supporting Ping Advanced Identity Cloud, ForgeRock Identity Cloud, ForgeRock OpenAM, or comparable CIAM platforms.
- Hands-on experience with OAuth and OpenID Connect, including application integration and authentication flows.
- Practical experience with SAML-based application onboarding and federation support.
- Strong incident management experience in production identity and access management environments.
- Experience supporting CIAM and IAM platforms, including L2/L3 ticket resolution and operational troubleshooting.
Valuable to Have:
- Experience with JavaScript customization for identity journeys or application integrations.
- Exposure to Microsoft Entra ID and workforce access management solutions.
Education:
- Bachelor's or postgraduate degree in Computer Science, Information Security, Engineering, or a related discipline.