About Us

Care Arishta LLP, an India-based entity, is part of Arishta Limited (www.arishta.co.uk). Arishta is a UK-based healthcare services provider offering high-quality Home Care, Nursing, and Residential Care services across the United Kingdom.

We combine compassionate human care with smart technology to deliver protected, transparent, and person-centred services. As we continue to grow, we are setting up a Remote Care Coordination Hub in India to support our UK operations in rostering, scheduling, compliance, and care monitoring. We are looking for an experienced Care Coordinator to join our remote team in Bengaluru (or nearby regions).

This role offers a chance to be part of an international healthcare group, with the possibility of travel to the UK for training and on-site collaboration.

Role Overview

We are looking for a detail-oriented and proactive Care Coordinator Associate to support care operations for our UK operations. This role involves managing communication with clients and carers, and responding to care alerts through digital platforms. The ideal candidate will possess strong analytical abilities, excellent communication skills, and the ability to work effectively with UK-based stakeholders.

Key Responsibilities

Client & Carer Communication

· Attend and manage inbound/outbound calls with clients and carers professionally.

· Address queries, clarify care instructions,



and escalate concerns where necessary.

· Maintain a high standard of empathy and service quality during all interactions.

Care Alert Handling

· Monitor and respond promptly to care alerts received via the care portal.

· Analyse alerts to identify urgency and take appropriate action or escalate.

· Document and track resolutions to ensure continuity of care.

Operational Support

· Liaise with the UK team for clarifications and updates.

· Maintain accurate records in internal systems and care platforms.

· Contribute to process improvements by identifying recurring patterns or issues.

Key Requirements

Education & Experience

· Bachelor’s degree (Non-IT field preferred).

· 1–2 years of experience in customer-facing roles.

Skills & Competencies

· Strong analytical and problem-solving skills.

· Excellent verbal and written communication in English.

· Ability to understand UK accent and communicate effectively.

· Strong listening skills with attention to detail and empathy.

Preferred Attributes

· Comfort working in shifts aligned with UK timings and night shifts.

· Ability to handle sensitive information with confidentiality and professionalism.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Work from home

Work Location: Remote

📌 Care Coordination Associate (Bengaluru)
🏢 Care Arishta
📍 Bengaluru